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APULIA PRIME TOURS – TERMS AND CONDITIONS OF USE

DISCLOSURE PURSUANT TO LEGISLATIVE DECREE OF Ex art. 14 Regulations UE 679/2016 (“GDPR”) and JUNE 30, 2003, No. 196 ON THE PROTECTION OF PERSONAL DATA

1. Introduction

“Apulia Prime Tours” is the professional trade name of Yurii Milchenko, operating as a freelance tour guide under Partita IVA 08782190725. References to “Apulia Prime Tours,” “we,” “our,” or “us” in this policy pertain to Yurii Milchenko.

This Privacy Policy outlines how we collect, use, and protect personal data in connection with our services. It complies with the principles and provisions of Legislative Decree Ex Art. 14 of Regulation (EU) 679/2016 (“GDPR”) and Law No. 196 of June 30, 2003 (“Codice in materia di protezione dei dati personali” – “Code regarding the protection of personal data”). These regulations establish guidelines for the protection of individuals and other subjects concerning the processing of personal data.

In compliance with these laws, the processing of personal data collected by Apulia Prime Tours for requested services will be conducted with fairness, lawfulness, and transparency, ensuring the protection of your privacy and rights.

Pursuant to Ex Art. 14 of Regulation (EU) 679/2016 (“GDPR”) and Article 13 of Legislative Decree No. 196/2003, we provide the following information:

2. Purpose of Data Processing The processing of personal data provided by the customer is carried out to enable the provision and use of the requested services, including billing and tax compliance. Additionally, data may be utilized for statistical reporting on our activities, sending information and updates regarding services, newsletters, and commercial information related to Apulia Prime Tours or associated entities. Where necessary, data may be shared with third parties for the aforementioned purposes.

Specifically, data processing may include:

  • Inclusion of collected data in the company database;
  • Sharing data with third parties that provide essential or instrumental services for fulfilling customer requests, including credit risk management;
  • Collecting general and specific data on customer preferences and behavior, for marketing, advertising, direct sales, product placement, market research, and statistical analysis purposes. Such data may also be shared with third parties;
  • Transferring data to third parties, including entities outside the European Union, for commercial or statistical purposes;
  • Compliance with legal, regulatory, civil, and tax obligations.

Personal data may be transferred both within and outside the European Union as required for the above purposes. You may change your preferences at any time by contacting us via email at admin@apuliaprimetours.com.

3. Nature of Data Provision and Consequences of Refusal Data processing is conducted using secure procedures to protect customer confidentiality. It involves various operations, including collection, storage, organization, consultation, modification, extraction, comparison, use, blocking, deletion, and destruction. Data may be stored electronically, on paper, or through other suitable means, in compliance with minimum security measures. Processing may be performed with or without electronic or automated tools.

Providing personal data for the use of Apulia Prime Tours’ services is voluntary; however, refusal to provide such data or subsequent deletion may result in:

  • Inability to provide the requested service;
  • Inability to fulfill contractual obligations;
  • Potential inaccuracies in processing required for fiscal, administrative, or operational purposes.

When services are accessed via the Apulia Prime Tours website, the user acknowledges that system logs may collect technical data such as IP addresses, domain names, request timestamps, and other connection details. These logs are used for statistical analysis and site functionality monitoring. They may also be used to identify users in the event of cyber incidents.

Apulia Prime Tours implements security measures to prevent loss, theft, alteration, or unauthorized access to user data. However, users acknowledge that absolute security cannot be guaranteed, as information transmitted over the Internet is subject to potential interception or manipulation.

4. Scope of Data Use, Disclosure, and Retention Non-sensitive collected data may be disclosed to facilitate service provision, contractual compliance, or legal obligations, including:

  • Partners, associates, employees, agents, and suppliers involved in service fulfillment;
  • Authorities entitled to access such data by law;
  • Postal services, couriers, and logistics providers for document/material delivery;
  • Public and private entities (legal, administrative, tax offices, judicial institutions, etc.) when necessary for business operations;
  • Banks for processing payments and financial transactions.

5. Data Controller and Responsible Person

  • The Data Controller is Apulia Prime Tours under Partita IVA 08782190725.
  • The individual responsible for data processing is Yurii Milchenko.

6. Rights of the Data Subject Under Ex Art. 14 of Regulation (EU) 679/2016 (“GDPR”) and Article 7 of Legislative Decree No. 196/2003, you have the right to:

  • Confirm whether personal data concerning you is being processed;
  • Receive information on:
    • The origin of your personal data;
    • The purpose and methods of processing;
    • The logic applied in case of electronic processing;
    • The identity of the data controller and responsible person;
    • Third parties to whom your data may be communicated.
  • Request:
    • Updates, corrections, or completion of data;
    • Deletion, anonymization, or blocking of unlawfully processed data;
    • Certification that requested changes have been communicated to those with whom data was shared.
  • Object to the processing of personal data for:
    • Legitimate reasons related to data collection;
    • Direct marketing, advertising, or market research purposes.

Requests can be made to the data controller or responsible person via letter, fax, or email using the contact details available on our website.

By requesting our services, customers confirm they have been informed about:

  • The purposes and methods of data processing;
  • The voluntary or mandatory nature of providing data;
  • The consequences of refusing data processing authorization;
  • Entities to whom data may be disclosed;
  • Their rights under Article 7 of Legislative Decree No. 196/2003.

7. Translation Clause In the event of inconsistencies between the English, Italian, and Russian versions of this policy, the English version shall prevail.

Terms and Conditions

1. General Terms
 1.1 These Terms govern the relationship between Apulia Prime Tours and the customer.
1.2 This constitutes a service contract under Article 2222 of the Italian Civil Code, obligating the customer to pay the agreed fee.
1.3 The customer is liable for payment even if the service is provided by a collaborator (Article 2232 of the Italian Civil Code).

2. Rates and Payments

 2.1 Rates apply solely to tour guide services; additional charges for entrance tickets and other expenses may apply.
2.2 Additional fees may be required for foreign-language tours or those outside the province.
2.3 Payment is due at the end of the tour; advance payment is available via the website.
2.4 Full payment is required in advance for tours including entrance tickets.
2.5 Accepted payment methods include cash (within legal limits), card, PayPal, or bank transfer.

 2.6 Payment Terms:

  • Payment can be made by bank transfer, PayPal, or major credit cards (excluding American Express).
  • Final payment is due at least 30 days before the tour start date. If not paid by this date, the booking will be treated as cancelled, with a cancellation fee applicable.

3. Booking and Confirmation
 3.1 Bookings are subject to tour guide availability.
3.2 A voucher confirming the booking will be issued, including tour details.
3.3 The customer will receive the tour ticket 24 hours before the tour.
3.4 If no guides are available, a refund will be issued within 12 hours.
3.5 Group tours requiring a minimum number of participants will be confirmed 48 hours in advance; if the minimum is not met, a full refund or alternate tour option will be offered.

4. Modifications and Cancellations for Private Clients
 4.1 Bookings must be made at least 24 hours prior to the tour.
4.2 Cancellations can be made up to 3 days before the tour without penalty.
4.3 Date changes can be made up to 24 hours prior to the tour (6 days for groups of 5 or more).
4.4 Cancellations or modifications are not allowed within 24 hours of the tour.
4.5 Late arrivals (more than 15 minutes) will be considered a “no-show.”
4.6 If the delay is due to transport issues, the tour may be rescheduled or refunded.

5. Modifications and Cancellations for Agencies and VAT-Registered Entities
 5.1 Agencies receive a tailored quote and must book at least 30 days before the tour.
5.2 Cancellations are allowed up to 15 days before the tour.
5.3 A maximum group delay of 30 minutes is permitted.
5.4 Late cancellations will incur full charges.
5.5 Payment must be made by the day before the tour, unless otherwise agreed.

6. Additional Services
 6.1 Customers may cancel additional services (e.g., balloon rides, tastings) within 14 days of booking.
6.2 Cancellations made 30-14 days prior to the service incur a 30% penalty; 7-30 days incurs a 40% penalty.
6.3 Cancellations within 7 days or no-shows are subject to a 100% charge.

7. Suspension of Service
 7.1 Weather is not a valid reason for cancelling a tour.
7.2 Apulia Prime Tours may cancel or modify the tour if there are safety risks to participants.

8. Refunds
 8.1 Refunds are available only if cancellations are made within the specified timeframes.
8.2 Refunds are applicable only to the guide service fee (entrance tickets are excluded).
8.3 For additional services, refunds will be issued after deducting applicable penalties.

9. Customer Acceptance and Obligations

 9.1 By booking, the customer accepts these Terms and Conditions.
9.2 The customer agrees to indemnify Apulia Prime Tours for any damages caused by third parties or third-party-managed monuments.
9.3 The customer confirms they have read and accepted the privacy policy.
9.4 The contract is valid upon the customer’s confirmation via the online booking system.

Responsabilità Civile Organizzatori e Intermediari di Viaggio Insurance Certificate

The undersigned certifies that the following insurance coverage has been issued for the undersigned individual, Yurii Milchhenko, resident at Via Giuseppe Capruzzi, 18, Bari, BA 70124, registered under Codice Fiscale: MLCYRU91H19Z138M and Partita IVA: 08782190725:

  • Policy Number: 65/160929777
  • Policy Type: Polizza Collettiva R.C. Professionale “Federagit – Confesercenti” – Ed. 25
  • Certificate of Application Number: 000344
  • Insurance Company: Unipol S.p.A. – Agency 1886, Via Annia Faustina 36/e, 00153 Roma
  • Insurance Policy: UnipolSai Assicurazioni S.p.A. Policy No. 1886/65/160929777
  • Effective Date: 01/03/2017
  • Expiration Date: 31/12/2025

The coverage under this insurance policy is provided in accordance with the applicable regulations, specifically D.Lgs. 13/08/2011 No. 138, converted by Law 14/09/2011, and D.P.R. 07/08/2012 No. 137. This policy pertains to the professional activity of Guida Turistica (Tourist Guide) and is issued for the protection of individuals engaged in this activity under the terms and conditions of the collective insurance.

Coverage Details:

  • Third-Party Liability: €1,000,000.00
  • Third-Party Liability (Property Damage): €100,000.00
  • Deductible (Third-Party Liability): €250.00
  • Deductible (Property Damage): €1,000.00
  • Property Damage Coverage (Custody): Limited to cases of destruction, loss, or deterioration of goods and/or documents entrusted by clients, provided the corresponding premium has been paid.

Policy Validity:

  • Start Date: 24/01/2025
  • End Date: 31/12/2025

This insurance certificate is issued with the explicit understanding that the insured party has reviewed and fully accepted the terms and conditions of the insurance policy, including any amendments or updates. The full documentation is available on the official website www.unipolroma.it. Additionally, the insured has acknowledged receipt of the information as per Article 66 of IVASS Regulation No. 40/2018 and the relevant provisions of the EU Regulation 2016/679 Articles 13 and 14.

The coverage is valid on the condition that the insured holds the required qualifications to perform the role of Tourist Guide or Tour Escort. Coverage will automatically cease should the insured lose the necessary qualifications, discontinue the covered activity, or cease being a member of Federagit – Confesercenti.

Insurance Premium: €31.00, paid on 24/01/2025.
Coverage Activation Time: Coverage becomes active at 24:00 on 24/01/2025.

For any further inquiries, please contact:

  • Insurance Representative: Alessia Susana (RUI Registration No. E000582735)
  • UnipolSai Assicurazioni S.p.A.
  • Authorized Signatory: Marco Paolucci
  • Date of Issue: 27/01/2025 at 12:38:08 (GMT+02:00)